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Store Policies The removal of the blaze orange tip on airsoft guns for sale or transportation is a federal offense in the United States. PRODUCT AND SERVICE WARRANTY POLICY Unless otherwise stated, FOX AIRSOFT LLC products, upgrade and repair work carry a 14 DAY 100% LIMITED PARTS AND LABOR WARRANTY for manufacturer's defects and modifications performed by FOX AIRSOFT LLC. Any alterations or modifications to the product in any respect by any person not employed or authorized by FOX AIRSOFT LLC will cause all such warranties to be canceled and void. FOX AIRSOFT LLC shall not liable for normal manufacturing variances, for customary variations from specifications, for imperfections inherent in the process used, or for damages resulting from improper shipment, storage or use of goods. All claims arising out of the sale of any products manufactured or sold by FOX AIRSOFT LLC shall be deemed barred and waived unless made in writing, and presented to FOX AIRSOFT LLC within fourteen (14) days from the date of purchase. EXCEPTIONS: 1. For electric automatic airsoft guns, the warranty is void if guns are used with anything less than 0.20g bb’s or any bb brands not offered by FOX AIRSOFT LLC 2. Gas, bb's, and individually sold internal mechbox replacement or upgrade parts are not covered by this warrantee. 3. China-made “clone” guns are NOT covered by this warrantee. 4. Consignment guns are NOT covered by this warrantee. RETURN POLICY If you are not satisfied with your purchase, you may contact us within SEVEN (7) days of receipt of your order for a return authorization. Returns are not accepted for consumable products such as gas and bb’s and for internal upgrade and repair parts such as springs and pistons. No returns on ANY Special Sale items. All sales are FINAL on these items. No returns on ANY Consignment guns. All sales are FINAL on these items. Except as expressly stated above, no other warranties are applicable, and no other damages will be recoverable from FOX AIRSOFT LLC In order to receive a refund for any returnable product, the product must be returned to FOX AIRSOFT LLC in excellent condition and in its original state, unused and with all original boxes and packaging intact, and all manuals (if applicable), sold or distributed by FOX AIRSOFT LLC Any accepted returns will be refunded in full less a 10% restocking fee and any shipping costs. Product return shipping costs are not covered under our warranty or return policy. For return or warranty authorization and instructions, please email us at sales@foxairsoft.com or call 1-888-316-7816. Have the following information ready: - Your name - Your order number - Description of the product(s) Our Customer Service Dept will assign you an RA (Return Authorization) reference number. RETURNS WITHOUT RETURN AUTHORIZATION REFERENCE NUMBERS MAY BE REJECTED OR SUBJECT TO A HIGHER RESTOCKING FEE. LEGAL AGE CERTIFICATION: Click here to download the RMA Form By accessing the Site, you certify that you are older than 18 years of age or the age of majority where you live, whichever is older; that you are the owner of any credit card used to purchase on items on the Site; that you are familiar with all local laws in your area affecting your legal right to access airsoft products; that any products you buy are for your own private enjoyment and that you will NEVER share these products with a minor in any way. READ CAREFULLY - WAVER AND RELEASE OF LIABILITY In consideration of FOX AIRSOFT LLC, furnishing services and/or equipment to enable me to participate in Airsoft games, I agree as follows: I fully understand and acknowledge that (a) risks and dangers exist in use of Airsoft equipment and my participation in Airsoft activities; (b) my participation in such activities and/or use of equipment may result in my injury or illness including but not limited to bodily injury, disease strains, fractures, partial and/ or total paralysis, eye injury, blindness, heat stroke, heart attack, or other ailments that could cause serious disability; (c) these risks and dangers may be caused by the negligence of owners, employees, office or agents of FOX AIRSOFT LLC; the negligence of the participants, the negligence of others, accidents, breaches of contract, the forces of nature or other causes. These risks and dangers may arise from foreseeable or unforeseeable causes; and (d) by my participation in these activities and/or use of equipment, I hereby assume all risks and dangers and all responsibility for any losses and/ or damages, whether caused by whole or in part by the negligence or other conduct of owners, agents, officers, employees of FOX AIRSOFT LLC, or by any other person. I, on behalf of myself, my personal representatives and my heirs, hereby voluntarily agree to release, waive, discharge, hold harmless, defend and indemnify, FOX AIRSOFT and it’s owners, agents, officers and employees from any and all claims, actions or losses for bodily injury, property damage, wrongful death, loss of service or otherwise which may arise out of my use of Airsoft equipment or my participation in Airsoft activities. I specifically understand that I am releasing, discharging and waving any claims or actions that I may have presently or in the future for the negligent acts or other conduct by owners, agents, officers, or employees of FOX AIRSOFT LLC. I HAVE READ THE ABOVE WAIVER AND RELEASE AND BY SIGNING IT AGREE IT IS IN MY INTENTION TO EXEMPT AND RELIEVE FOX AIRSOFT LLC FROM LIABILITY FOR PERSONAL INJURY, PROPERTY DAMAGE OR WRONGFUL DEATH CAUSED BY NEGLIGENCE OR ANT OTHER CAUSE. Other Policies Despite our diligent efforts, a small number of items in our web site may be incorrectly priced. Rest assured that we will verify all prices as part of our shipping procedures and provide you with correct pricing in your order confirmations. We apologize in advance for any inconvenience you might experience. What information do we collect?
How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect visitor information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Do we use "cookies"? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service. Do we disclose the information we collect to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Fox Airsoft, LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 21, 2009. Questions and feedback We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline. Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website. Your consent By using our site, you consent to our privacy policy. |
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